Many of us who lead and work in language labs are often perplexed about finding tangible ways to measure our performance. The charter, goals, size, scope and organizational structure of language labs vary and it is challenging to measure their performance based on any one set of metrics. In what ways can the performance of a language lab be measured? I identified a variety of metrics that are directly mapped to the mission and function of my center. In this session, I will discuss some of the measures I use to evaluate the performance of the center I lead.
